We want you to be confident in every purchase from AnchorBox Containers LLC. This policy explains exactly when returns and refunds apply, what is covered, what is not, and how the process works from first email to money back in your account.
The Short Version
Situation
Covered?
What You Get
Deadline
Unit arrives damaged in transit
Yes
Repair, replacement, or full refund. We pay all return freight.
Report within 48 hours of delivery
Unit is defective
Yes
Repair, replacement, or full refund. We pay all return freight.
Report within 30 days of delivery
Unit is not as described
Yes
Repair, replacement, or full refund. We pay all return freight.
Report within 30 days of delivery
Changed your mind, ordered the wrong size
No, after dispatch
Free cancellation any time before dispatch
Before dispatch
When We Accept a Return
Every unit is inspected before it ships and is delivered by freight carrier. Because of that, we accept returns only when a unit arrives damaged in transit, is defective, or is not as described on its product page. In any of those three cases you are fully protected at no cost to you:
No restocking fee. Ever. Restocking fees are $0 on every approved return.
Free return shipping. We arrange and pay for all return freight. You never book or pay for a truck.
Full refund, repair, or replacement. You choose the outcome that works for you, and we make it happen.
What We Cannot Accept
Due to the size, weight, and freight cost of containers, container buildings, and trailers, we cannot accept returns for change of mind, buyer's remorse, or ordering the wrong size or specification once a unit has been dispatched. Please confirm your size, specification, and delivery site with us before you order. Our team will gladly help you choose the right unit, and our buyer guides cover sizes and use cases in detail.
The following items also cannot be returned unless they arrive damaged, defective, or not as described:
Custom-built, modified, or special-order units made or configured to your specifications.
Used and "as-is" units, which are sold in their disclosed condition. If a used unit arrives materially different from its description, it is covered as "not as described" above.
Clearance items marked final sale on the product page.
How to Start a Claim, Step by Step
Document it. Take clear photos of the issue: wide shots of the whole unit and close-ups of the damage or defect. For transit damage, photograph the unit before the driver leaves if you can, and note the issue when you sign.
Contact us. Email sales@anchorboxcontainers.com or call (509) 575-1198 with your order number, a description of the problem, and your photos. Transit damage must be reported within 48 hours of delivery; defects and not-as-described issues within 30 days of delivery.
We review. Our team reviews every claim within 2 business days and confirms next steps with you: repair on site, replacement unit, or return and refund.
We handle the freight. If the unit is coming back, we schedule and pay for pickup. You just need to make the unit accessible the way it was delivered.
Refund Timeline and Method
Approved refunds go back to the payment method you used at checkout: the bank account that sent your wire or ACH transfer, or the card you paid with through your secure payment link. Most refunds are issued within 5 to 10 business days of us receiving and inspecting the returned unit. The exact date the money posts is set by your bank or card issuer, not by us. We email you the moment the refund is sent so you know it is on the way.
If we approve a refund without requiring the unit back (for example, a repair credit agreed with you), the same 5 to 10 business day window applies from the date of approval.
Exchanges
We do not operate a formal exchange program. If you need a different unit, contact us and we will work it out case by case, which usually means resolving your covered claim and helping you order the right unit at honest pricing.
Cancellations
You can cancel any order free of charge at any time before it is dispatched, for a full refund of everything you paid. Email sales@anchorboxcontainers.com with your order number and the word "cancel", or call us. Once a unit is on a truck, the order can no longer be cancelled and this returns policy applies instead.
Questions
If you are unsure whether your situation is covered, ask before assuming it is not. We wrote this policy to be used, not to hide behind.
